Make a Complaint

The LSRA handles three types of complaints – about inadequate legal services, excessive fees and misconduct. Check here to see if we can handle your complaint.

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Complaints to the LSRA must be made in writing. The easiest way to make a complaint is by using our complaint form. Find out how to make a complaint here.

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We provide an independent and impartial service. Different types of complaints are handled differently. Find out about how we handle complaints here.

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If your complaint is about inadequate legal services or excessive costs, we will first invite you and the solicitor or barrister to try to resolve the complaint informally.

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We carry out an investigation when we cannot help resolve your complaint informally or if your complaint relates to misconduct.

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People often contact us about issues that we cannot help with. Other organisations may provide useful information for you as a consumer of legal services.

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