For Consumers

In this section, you can find useful information about how the LSRA regulates solicitors and barristers and how this affects you as a consumer, including how to make complaints.

Making A Complaint

We provide an independent, fair, and impartial service that helps resolve complaints against legal practitioners – both solicitors and barristers.

There is no charge for bringing a complaint.

Your Legal Bill Explained

You are entitled to be kept informed and updated about the cost of legal services provided to you.

Information about your legal bill must be written in language that you as a client can understand.

Advertising by Lawyers

Solicitors and barristers are allowed to advertise their legal services to you.

There are some restrictions in place to protect consumers and the legal profession.