The Legal Services Regulatory Authority continues to operate under remote working arrangements until further notice, in line with the latest Government restrictions to suppress the transmission of Covid-19.

Complaints Handling

Due to the necessary Covid-19 workplace safety restrictions, some of our complaints staff continue to work remotely and are handling a large volume of phone calls.  As a result, there may be delays in responding to you if you contact us by phone, and it not always possible to return missed calls.

We would like to reassure you that we are still taking complaints and dealing with queries.

Please communicate with us, where possible, by email on [email protected]
Thank you for your patience and understanding at this time.

Complaints Phone Line
Please note that our complaints telephone service is operating with limited hours (10am to 12:30pm) and there is no facility to leave a voice message.

Complaints number: 01-8592911
Operating Hours: 10a.m. to 12.30p.m.
Monday to Friday (except Bank Holidays)

New Complaints

If you wish to make a new complaint, please use the complaint form available here. The form should be completed in Word format and e-mailed to [email protected] e-mail. For further information, go to our Complaints Page.

Your use of electronic forms and emails will greatly assist us with handling your complaints at this time.

Existing Complaints

If you have a query regarding an existing complaint, please e-mail us at [email protected]. Please include the LSRA Complaints Reference Number.  A member of our complaints staff will get back to you as soon as possible.

General Queries

If you have a general query, please contact the office on [email protected] A number of staff are remotely monitoring the receipt of e-mails. Our capacity to comprehensively reply to queries and requests may be limited due to current circumstances.

Last updated 12 October 2021