The Legal Services Regulatory Authority continues to operate under remote working arrangements until further notice, in line with the latest Government restrictions to suppress the transmission of Covid-19.

Complaints Handling

We are still receiving and investigating complaints about solicitors and barristers. We have adjusted our service due to the Covid-19 restrictions.

Our telephone service is operating with a mobile phone number and there is no facility to leave voice messages.

Complaints Phone Line: 087-2199100
Phone Line Operating Hours: 10a.m. to 12.30p.m.
Monday to Friday (except Bank Holidays)

New Complaints

If you wish to make a new complaint, please use the on-line complaints form available here. The form should be completed in Word format and e-mailed to [email protected] e-mail. For further information, go to our Complaints Page.

Your use of electronic forms and emails will greatly assist us with handling your complaints at this time.

Existing Complaints

If you have a query regarding an existing complaint, please e-mail us at [email protected]. Please include the LSRA Complaints Reference Number.  A member of our complaints staff will get back to you as soon as possible.

General Queries

If you have a general query, please contact the office on [email protected] A number of staff are remotely monitoring the receipt of e-mails. Our capacity to comprehensively reply to queries and requests may be limited due to current circumstances.

Last updated 4 January 2021