Watch our three animated information videos for consumers about our complaints handling services:

  1. How to make a complaint to the Legal Services Regulatory Authority (LSRA).
  2. How the LSRA can help you to resolve your complaint in an informal way
  3. What to expect when the LSRA investigates your complaint

All videos and guides are available to view on the ‘Make a Complaint‘ section of our website.

You can also find these videos on the LSRA YouTube channel.