The LSRA today launches three new animated videos for consumers about our complaints service.
The videos give advice on how to make a complaint to us, how our informal resolution process works and how we investigate complaints.
Alongside the videos, we have also updated our complaints information guide for the public.
All videos and guides are available to view on the ‘Make a Complaint‘ section of our website.
You can also find all our videos on the LSRA YouTube channel.
ENDS