Annual Report 2025 shows 21% increase in complaints
The LSRA Annual Report, published today, outlines increased complaints activity, enforcement and progress across the legal services sector. Key highlights from the report 21% increase in complaints received, up from 1,476 in 2024 to 1,788 in 2025. Record 1,933 complaints closed in a single year and the third consecutive year in which complaint closures increased. [...]