Career Opportunities

The LSRA invites applications for Complaints and Resolution Officers in its Complaints Investigations and Resolutions Department.

The Role of the Complaints and Resolutions Officer:

The Complaints and Resolutions Officer is required to deliver impartial and independent analysis and decision making in complaints relating to legal practitioners.

The Complaints and Resolutions Officer is also required to advise senior management in respect of their areas of responsibility and may be called upon to represent the organisation to external stakeholders.

The Complaints and Resolutions Officers may be deployed as Inspectors and/or Case Managers.

This position presents a unique opportunity for a highly motivated and experienced candidate with:

• Excellent analysis and decision making skills;
• Excellent oral and written communication skills;
• Experience working in a complaints environment;
• Experience in mediation, problem solving and/or negotiation;
• Experience of statutory interpretation and implementation.

Applications and Closing Date
Applications should be made electronically by e-mail to [email protected]

The closing date for applications is 12pm (noon) on Thursday 26 June 2025.

Iarrann ÚRSD iarratais ar phoist mar Oifigigh Gearán agus Réiteach ina Rannóg Gearán, Imscrúduithe agus Réiteach.

Ról an Oifigigh Gearán agus Réiteach

Éilítear ar an Oifigeach Gearán agus Réiteach anailís agus cinnteoireacht atá neamhchlaon agus neamhspleách a sholáthar i gcás gearáin a bhaineann le dlí-chleachtóirí.

Éilítear ar an Oifigeach Gearán agus Réiteach freisin comhairle a chur ar an lucht ardbhainistíochta maidir lena réimsí freagrachta, agus is féidir go n-iarrfar air nó uirthi ionadaíocht a dhéanamh don eagraíocht os comhair geallsealbhóirí seachtracha.

Féadfar na hOifigigh Gearán agus Réiteach a imscaradh mar Chigirí agus/nó mar Bhainisteoirí Cásanna.

Tá an post seo ina dheis uathúil d’iarrthóir atá an-inspreagtha agus a bhfuil taithí agus na nithe seo a leanas aige nó aici:

• Sárscileanna anailíse agus cinnteoireachta;
• Sárscileanna cumarsáide ó bhéal agus i scríbhinn;
• Taithí ar obair i dtimpeallacht gearán;
• Taithí ar idirghabháil, ar fhadhbréiteach agus/nó ar idirbheartaíocht;
• Taithí ar léiriú reachtúil agus ar chur chun feidhme.

Iarratais agus an Dáta Deiridh
Ba cheart iarratais a chur isteach go leictreonach le ríomhphost chuig [email protected]

Is é 12 pm (meán lae) Déardaoin an 26 Meitheamh 2025 an dáta deiridh ar a nglacfar le hiarratais.

The Legal Services Regulatory Authority invites applications from suitably qualified and experienced candidates for appointment to one of the lay member positions on the Complaints Committee panel.

The Complaints Committee:

• Considers and investigates complaints about legal practitioners referred to it by the Authority;
• Makes determinations in relation to complaints where appropriate; and
• Can make applications to the Legal Practitioners Disciplinary Tribunal (LPDT) in matters of misconduct where appropriate.

In appointing lay persons to be members of the Complaints Committee, the Authority must be satisfied that those members are independent of the professional bodies as defined by the 2015 Act i.e. the Law Society of Ireland, the Honorable Society of King’s Inns and the Bar of Ireland.

Estimated 8-15 committee sittings per annum. Additional time will be required prior to the meetings for preparatory reading.

Applications Closing Date

Applications should be made electronically by email to [email protected]

Please submit the following as your application:

• Your completed application form based on the person specification in this advert;
• Your supporting CV (4 pages maximum).

The closing date for applications is noon (12pm) on Thursday 17 July 2025.

 Iarrann an tÚdarás Rialála Seirbhísí Dlí iarratais ó iarrthóirí a bhfuil na cáilíochtaí cuí agus an taithí chuí acu ar a gceapadh chuig ceann amháin de na poist do chomhaltaí tuata ar phainéal an Choiste um Ghearáin.

An Coiste um Ghearáin:

• Déanann sé breithniú agus imscrúdú ar ghearáin in aghaidh dlí-chleachtóirí arna dtarchur chuige ag an Údarás;
• Déanann sé cinntí i dtaca le gearáin i gcás gur cuí; agus
• Féadfaidh sé iarratais a dhéanamh chuig an mBinse Araíonachta Dlí-Chleachtóirí i nithe mí-iompair i gcás gur cuí.

Le linn daoine tuata a cheapadh chun bheith ina gcomhaltaí den Choiste um Ghearáin, ní mór don Údarás a bheith deimhin de go bhfuil na comhaltaí sin neamhspleách ar na comhlachtaí gairmiúla a shainítear le hAcht 2015, i.e., Dlí-Chumann na hÉireann, Cumann Onórach Óstaí an Rí agus Barra na hÉireann.

An Dáta Deiridh ar a nGlacfar le hIarratais

Ba cheart iarratais a chur isteach go leictreonach le ríomhphost chuig [email protected]

Cuir an méid seo a leanas isteach mar iarratas uait:

• D’fhoirm iarratais chomhlánaithe, bunaithe ar an tsonraíocht faoin bpearsa atá leagtha amach san fhógra seo;
• Do CV tacaíochta (ceithre leathanach ar a mhéad).

Is é meán lae (12 pm) Déardaoin an 17 Iúil 2025 an dáta deiridh ar a nglacfar le hiarratais.

Information Booklet – Appointment of Complaints Committee Lay Members English (PDF)

Leabhrán Faisnéise – Ceapadh Comhaltaí Tuata den Choiste um Ghearáin (Gaeilge) (PDF)

Application Form – Complaints Committee Lay Members English (Word)

Foirm Iarratais – Comhaltaí Tuata den Choiste um Ghearáin (Gaeilge) (Word)