If We Can’t Help People frequently contact us with issues that we cannot help with directly. On this page you will find links and information about other organisations which may be able to advise you on how to take your complaint forward. [...]
Resolving Complaints How we can help you resolve your complaint If your complaint is about inadequate legal services or excessive costs, we will first invite you and the solicitor or barrister to try to resolve the complaint informally. We call this process Informal Resolution and it involves a [...]
Accessibility Accessibility Statement The LSRA has policies and strategies to meet statutory accessibility duties. Irish Sign Language Interpreters The LSRA provides Irish Sign Language users with free interpretation when availing of or seeking to access statutory entitlements and services. The LSRA will facilitate requests for Irish Sign Language interpreters. [...]
What You Can Complain About What you can make a complaint about The LSRA receives and investigates complaints about legal practitioners – solicitors and barristers. We handle three types of complaints about: Inadequate legal services: when the client considers the legal service was not of a standard that [...]
Make a Complaint Our job is to receive and investigate complaints about solicitors and barristers. We will be impartial when we consider any complaint. Our complaints service is free. What You Can Complain About The LSRA handles three types of complaints – about inadequate legal services, excessive fees and misconduct. [...]