Complaints

Annual Report 2024 shows 14% increase in complaints

2025-06-27T12:37:03+00:00June 26th, 2025|

Annual Report 2024 shows 14% increase in complaints The LSRA’s Annual Report for 2024 highlights a continued increase in complaints received, up 14% from 1,290 complaints in 2023 to 1,476 in 2024. The Annual Report highlights key activities taken across the organisation in 2024. You can find the 2024 Annual Report in English and Irish on [...]

LSRA Annual Report 2024 shows 14% increase in complaints

2025-06-26T06:28:45+00:00June 26th, 2025|

  Press release: 26 June 2025 LSRA Annual Report 2024 shows 14% increase in complaints driven by high volume of banks’ complaints about solicitors Informal resolution effective for more than one in five closed complaints Third successive year of increase in number of closed complaints Informal resolution can be a very effective and efficient way for [...]

LSRA Chair Tom Boland thanks outgoing CEO Dr Brian Doherty

2025-06-24T14:28:47+00:00June 24th, 2025|

Press release: 24 June 2025 Legal Services Regulatory Authority (LSRA) chair, Tom Boland, has today paid tribute to the achievements of outgoing Chief Executive Officer Dr Brian Doherty following his nomination as Deputy Police Ombudsman with Fiosrú. Mr Boland said: “On behalf of the Authority I would like to thank Dr Doherty for the dedication, commitment [...]

LSRA report shows 829 complaints received and 839 complaints closed in six month period

2025-04-24T05:54:37+00:00April 24th, 2025|

Legal practitioners directed to pay €88,300 to clients in compensation First of LSRA themed reports focuses on family law with lessons for lawyers and clients   Press Release:  Thursday 24 April 2025 The Legal Services Regulatory Authority (LSRA) today publishes its first complaints report for 2025 which shows it received 829 complaints in a six month [...]

7,091 complaints received and 5,724 closed over five years of LSRA’s independent complaints handling

2024-10-31T13:54:17+00:00October 30th, 2024|

Almost 1 in 4 of all closed complaints successfully resolved Over quarter a million euro in compensation ordered to clients €354,020 in unpaid barristers’ fees recovered following complaints to LSRA Press Release: Wednesday 30 October 2024 The Legal Services Regulatory Authority (LSRA) today marks five years of its independent handling of complaints about solicitors and barristers, [...]

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