Investigating Complaints How we investigate your complaint We will carry out an investigation into your complaint when: we cannot help resolve your complaint about legal services or costs through informal resolution or your complaint relates to conduct or behaviour (misconduct) You can watch a video on our investigation [...]
What You Can Complain About What you can make a complaint about The LSRA receives and investigates complaints about legal practitioners – solicitors and barristers. We handle three types of complaints about: Inadequate legal services: when the client considers the legal service was not of a standard that [...]
Barristers’ Anti-Money Laundering Obligations The LSRA is the competent authority for all barristers in relation to anti-money laundering obligations. On this page you will find out about barristers’ obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010, as amended (Act). While practising barristers are “designated persons” under the Act, the obligations under [...]
Complaints Committee The Complaints Committee considers and investigates complaints relating to misconduct. It is independent in its decision-making. About the Complaints Committee The Complaints Committee considers and investigates complaints of alleged misconduct about legal practitioners that are referred to it by the LSRA. It is independent in its decision-making. The [...]
Report to the Minister for Justice & Equality under Section 34 of the Legal Services Regulation Act 2015 (Education and Training of Legal Practitioners): The Legal Services Regulatory Authority has submitted a report to the Minister for Justice and Equality on the education and training of legal practitioners, as required by section 34 of the [...]